Keywords
mediator
mediation models
skills
communication
results of studies
How to Cite
Abstract
The article presents the results of pilot studies. It refers to the opinions of participants of mediation and mediators regarding the parties’ skills (with particular focus on communication skills). The study was conducted using questionnaires devised for this occasion (for both the participants in mediation and the mediators). What is worth noting are the convictions of the parties regarding their own communication skills, the diversity of the respondents’ opinions, inter alia, in terms of their interpersonal skills and the ability to communicate their own needs, the high degree of emotion and the ways of dealing with clients’ emotions indicated by mediators. In the opinion of the mediators, the parties have high self-presentation skills but at the same time are not able to accept either criticism or praise. Differences in communication styles and decision-making methods for women and men participating in mediation were indicated. Moreover, the major areas of communication and taboo in the process were identified. The research leads to the conclusion that family mediators should take into account the possibility and preparation of the parties, so that they can be more effective.
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